Frequently Asked Questions
If you can’t find an answer to your question below, please, contact us. Often, we can answer most questions with the information below. Click on the + icon beside a menu below to view more details.
Age Range
What age group is Roar and Explore aimed at?
We have 2 play areas:
- Toddler area for children under 3 years old
- Junior play area for 3 – 10-year olds
We also have a number of activity centres for babies, who may not be able to participate in the soft play area.
Opening times
What times & days are you open?
You can also view our opening hours on Facebook.
Please note, we are closed during term time on Tuesdays. During school holidays we are open 9:30 AM – 6:00 PM every day.
Do you open on Bank Holidays?
- Easter Sunday
- Christmas Day
- Boxing Day
- New Years Day
However, we advise you check our social media regularly for exceptional closures including deep clean days.
payment
Do you accept credit and debit cards?
Yes we accept all major credit and debit cards.
gift cards
Do you offer gift cards?
Yes we have gift vouchers Available to purchase at reception.
CAFÉ
Can we bring our own food and drink?
No, only food and drink purchased on the premises may be consumed. The only exception is baby food and milk and there is a heating station available at the café.
We ask that you please do not bring snacks into the facility, particularly those containing nuts due to nut allergies.
Do you offer vegetarian / vegan meals?
We offer a number of vegetarian options.
We can also cater a party for vegetarian/vegan with notice. Please contact Roar and Explore for more details.
birthday parties
Can I bring my own catering for a birthday party?
No, only food and drink purchased through the party packages may be consumed within the party rooms.
The only exception is if you would like to bring additional sweets or a cake for the party table, these are permitted as long as you advise us beforehand and they are not consumed on the main floor of Roar and Explore.
We also provide adult sandwich platters available on request.
Can I bring cake to my child’s party?
Yes you can bring a cake for the party which can be set up in the room by your dedicated party host.
Can I bring party bags to my child’s party?
Party bags are not included, you are more than welcome to bring your own.
How long do your birthday parties last?
Our birthday parties last for 1 hour 30 minutes. This includes 1 hour play and 30 minutes in the party room.
Are there minimum numbers of children required for your birthday parties?
Our parties are available for 8 – 25 children.
Additional Information
Do you provide a creche facility?
What should my child wear to use the play area?
- Children are advised to wear long sleeves and trousers / tights in the play are to avoid injuries.
- Children must wear socks at all times. Shoes must always be left at reception.
- No clothing with hoods or toggles is permitted in the play area.
Is there car parking?
We will keep this page updated with more information as we get asked more questions.
Last updated: 13.03.2018