FAQs

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Frequently Asked Questions

If you can’t find an answer to your question below, please, contact us. Often, we can answer most questions with the information below. Click on the + icon beside a menu below to view more details.

Age Range

What age group is Roar and Explore aimed at?

We have 2 play areas:

Toddler area for children under 3 years old
Junior play area for 3 – 10-year olds

We also have a number of activity centres for babies, who may not be able to participate in the soft play area.

Opening times

What times & days are you open?

Opening Hours

Monday 9:30 AM – 6:00 PM

Tuesday 9:30 AM – 6:00 PM

Wednesday 9:30 AM – 6:00 PM

Thursday 9:30 AM – 6:00 PM

Friday 9:30 AM – 6:00 PM

Saturday 9:30 AM – 6:00 PM

Sunday 9:30 AM – 6:00 PM

You can also view our opening hours on Facebook.

Please note, we are closed during term time on Tuesdays. During school holidays we are open 9:30 AM – 6:00 PM every day.

Do you open on Bank Holidays?

Yes, we are open all year round! With the exception of:

Easter Sunday
Christmas Day
Boxing Day
New Years Day

However, we advise you check our social media regularly for exceptional closures including deep clean days.

payment

Do you accept credit and debit cards?

Yes we accept all major credit and debit cards.

gift cards

Do you offer gift cards?

Yes we have gift vouchers Available to purchase at reception.

CAFÉ

Can anyone come and use the cafe?

No. Roary’s Café is only for use of parent or guardians with a child in the play area.

There are additional catering facilities within Dairy Farm Shopping Centre for anyone not attending Roar and Explore.

Can we bring our own food and drink?

No, only food and drink purchased on the premises may be consumed. The only exception is baby food and milk and there is a heating station available at the café.

We ask that you please do not bring snacks into the facility, particularly those containing nuts due to nut allergies.

Can you cater for allergies?

If you have an allergy or intolerance speak to our staff and we will do our best to cater to your needs.

We have a separate fryer we use for allergies to ensure no cross contamination for people – please just request this at time of placing your order.

We do offer gluten free, milk free and wheat free chicken nuggets and fish fingers.

Do you offer vegetarian / vegan meals?

We offer a number of vegetarian options.

We can also cater a party for vegetarian/vegan with notice. Please contact Roar and Explore for more details.

birthday parties

Can I bring my own catering for a birthday party?

No, only food and drink purchased through the party packages may be consumed within the party rooms.

The only exception is if you would like to bring additional sweets or a cake for the party table, these are permitted as long as you advise us beforehand and they are not consumed on the main floor of Roar and Explore.

We also provide adult sandwich platters available on request.

Can I bring cake to my child’s party?

Yes you can bring a cake for the party which can be set up in the room by your dedicated party host.

Can I bring party bags to my child’s party?

Party bags come as standard with our party packages but you are more than welcome to bring additional items to be included within these bags.

How long do your birthday parties last?

Our birthday parties last for 2 hours. This includes 1 hour 15 minutes in the play area and 45 minutes in the party room.

Are there minimum numbers of children required for your birthday parties?

Our parties are available for 8 – 25 children.

Additional Information

Do you provide a creche facility?

No, we do not offer a creche facility. Parents/guardians are responsible for the children they bring with them into Roar and Explore at all times. Please see our rules of play here.

What should my child wear to use the play area?

Children are advised to wear long sleeves and trousers / tights in the play are to avoid injuries.
Children must wear socks at all times. Shoes must always be left at reception.
No clothing with hoods or toggles is permitted in the play area.

Is there car parking?

Yes, we have car parking facilities as part of Dairy Farm Shopping Centre. There is parking to both the front and rear of the centre.

If we don’t have an answer to your question above then please, click the button to ask us a question. Please, read the Frequently Asked Questions above carefully, as normally these answer most queries.

We will keep this page updated with more information as we get asked more questions.

Last updated: 13.03.2018